Patient satisfaction survey results 2014

As some of you may know we carried out a patient satisfaction survey for 2014. Here are the results!

So…
97.05% would recommend us to family and friends – those who wouldn’t recommend did score generally 9/10s

Treatment effective?  Average score of 9.59/10

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Now for some quotes from some of you!

“Really beneficial discussion, Ben was really helpful and explained it well.  Thank you!”

“The best physio centre I’ve been to (been to three others) with treatments that work long-term and wonderful staff.  Thanks.”

“Excellent!”

“John has a good balance between encouragement and ‘admonishment’…which I find helpful and motivational.”

“There is always a happy atmosphere!”

“Friendly and approachable.”

“The reception staff are all extremely friendly and kind, and are always very enjoyable to see.  Plus all physios are lovely too.”

“Very friendly staff.”

“John hit the nail on the head.”

“Thank you!”

“John Matthews has been my physio for a long time.  I recommend him.”

“Level of care is very good.”

“Overall very happy with APR.”

 

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